Company policies and procedures

• Delivery
  3-5 Business Day standard - Rush delivery available
  Delivery by appointment at the recipient’s convenience
  Telegram sent to recipients without telephone - US$5.00
  Extra charge may apply for out-of-town locations
  Delivery date not guaranteed - varies due to holidays, recipient availability and preference
  Surprise preserved when possible - we say 'Delivery from the USA'
  Delivery item(s) described for cautious recipients
  Recipient notified in advance if photos requested
  Flower color substituted to maintain high quality (unless otherwise directed)
  
  
• Rush Orders
  Next Business Day, 2nd Business Day delivery as available
  Deadline for Rush orders 02:00 Moscow Time, 15:00 Pacific Time (previous day)
  Russia, Ukraine and CIS are 1 Business Day ahead of the USA - allow an extra delivery day
  Out-of-town locations require standard 3-5 Business Day delivery
  Telephone number or EMAIL required for Rush delivery to first time recipients
  Rush charges not refundable
  Extra charge may apply for weekend deliveries
  
  
• Business Days
  Weekdays except Russian and American holidays
  Weekends excluded
  
  
• Notices
  Notices sent by Email
  Automated response sent on Web order receipt
  Delivery In-Process notice sent on order approval
  Delivery Complete notice sent on order completion
  Status notices as required
  
  
• Reaction
  Recipient’s delivery reaction available
  Short paragraph of events and emotions of delivery
  Included in completion notice
  Not returned for funeral deliveries
  
  
• Privacy
  Customer and recipient information kept private
  Recipient receives customer name, city and country of residence and delivery note